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When we first started Caliente in 2001, we had a slow start. Companies told us they wouldn’t work with businesses that hadn’t been in the industry for more than five years, and when 9/11 happened, everything slowed down even more.…

This phrase began in an age where caveat emptor, or “Let the buyer beware,” mentality reigned supreme, leading to customer dissatisfaction. In theory, it’s true. You are there to offer a good or service and the customer is there to…

In most cases, it seems like common sense that you should see a sample product before you place a bulk order with a new manufacturer or of a new product. But what isn’t quite as black and white is who…

As we continue in the bull rush of the social media age and the increasing interconnectivity it has spawned, it’s worth reconsidering how much of priority direct sales is in your marketing strategy portfolio. While it is understandable and even…

ISO 9001:2008 is a standard establishing criteria for quality management systems. It is implemented by over one million companies and organizations in over 170 countries. But why does it matter? ISO standards provide an extra level of accountability on manufacturers,…

  In 2012, GE invested $800 million into revitalizing Appliance Park in Kentucky, bringing back dishwashers that would be made in better quality and cheaper in cost, if made in America. Ford brought automotive production to Ohio and Michigan from…

In 2008, we were proud to be recognized as Indiana small-business exporter of the year. Fort Wayne Mayor Tom Henry presented the award at the sixth annual Fort Wayne International Trade Conference. At the time, 25 percent of our sales…

For over thirteen years, Caliente, LLC has been at the forefront of technology in the heating, cooling and control systems industry. We enjoy discussing our industry, as well as manufacturing and business in a more general sense, and here is…